Notes on building, shipping & securing the web.

AI · 13 min

How to Train an AI Support Agent

This guide explains the step-by-step process to train an AI support agent, from defining its scope to testing and launching it safely in your support system.

AI · 12 min

How to Add an AI Chatbot to WordPress

Explore the essential steps to integrate an AI chatbot into your WordPress site, focusing on approved content, human escalation, and secure installation for reliable customer interaction.

AI · 12 min

AI Agent Support Workflow Examples That Work

Explore practical AI agent workflows that balance automation and human oversight to improve support quality across WordPress, Shopify, and CRM systems.

AI · 5 min

How we shipped a support agent that resolves 62% of tickets

The architecture, evals and guardrails behind a production AI agent — and the three mistakes we made first.

AI · 5 min

RAG for small teams: a knowledge base in two weeks

A pragmatic stack for turning your docs into an assistant your team actually trusts.

AI · 5 min

Fine-tuning versus better prompting: a practical decision guide

When a fine-tuned model is worth the data work and maintenance, and when prompting, retrieval and a good eval set get you there faster.

AI · 5 min

Building an AI sales assistant that reps keep using

Why most sales copilots are abandoned within a month, and the design choices that made one stick with a 40-person sales team.

AI · 5 min

Voice agents on the phone line: latency, handoffs and honesty

What it takes to put an AI voice agent on a real phone line, from sub-second response times to clean transfers and clear disclosure.

AI · 5 min

Giving AI agents tool access without handing over the keys

Scoped credentials, server-side policy, confirmation steps and prompt-injection defenses for agents that can take real actions in your systems.

AI · 5 min

Keeping LLM costs predictable as usage grows

Budgets, caching, model routing and monitoring that stop a successful AI feature from turning into an unpleasant invoice.

AI · 5 min

When workflow automation beats an AI agent, and when it does not

A decision framework for choosing between deterministic automation, a single LLM step and a full agent, with cost and reliability trade-offs.

AI · 5 min

Automating invoice intake with LLMs without losing the audit trail

A document-processing pipeline that extracts invoice data reliably, flags what it is unsure about, and keeps finance and auditors comfortable.